Current Job Openings

Last update: June 19, 2017

To apply for a position, please see the details of each position, as the documents requested might be different for each of them.

Due to a high volume of applications received, only candidates selected for an interview will be contacted. NO PHONE CALLS please. We thank you for your understanding.

Department: Development
Supervisor: Chief Development Officer (CDO)
Location: Main – 3303 Main Street, Houston, TX 77002
Classification: Exempt/Full-time
Supervisory Role: No

BASIC RESPONSIBILITIES
The Annual Fund Manager is responsible for securing funding for programs and special projects through implementation of targeted fundraising initiatives. S/he is responsible for the success the direct mail and online giving programs/e-communications programs, moves management related to direct email and related donor relations. Identifies and cultivates individual donors, who have the capacity to provide financial support, and connects the interests or mission of these funding sources with the needs of Interfaith Ministries.

SPECIFIC RESPONSIBILITIES
1. Responsible for highly sophisticated direct mail program that is targeted to segmented groups each month. Works closely with Database Manager on segmentation, with Programms on content creation, and manages relationship with direct mail vendor on product side.
2. Responsible for growing online giving, through Blackbaud Luminate platform, including regular e-communications and appeals that complement and augment the direct mail program.
3. Manages the Interfaith Ministries Direct Mail contract and all elements of our mail program.
4. Oversees online peer to peer fund raising, using the Blackbaud Team Raiser platform and all other online giving approaches.
5. Works with Data and Research Associate to identify major donor prospects from direct mail and online giving, and works on moves management of these prospects to the fund raisers n our team.
6. Serve as Development Liaison to the aniMeals on Wheels program, attending monthly meetings and selected related events.
7. Assist the Chief Development Officer with strategic planning and other development team activities.
8. Enters donor information into Raiser’s Edge in a timely manner.
9. Participates in professional development organizations, committees, and boards.
10. Available for special projects on holidays, evenings and weekends. Significant after-hours work is to be expected in this position.
11. Participates in other development duties as assigned by the Chief Development Officer.

REQUIREMENTS
1. Bachelor’s degree is required
2. 2-3 years of development experience preferred. Previous staff or volunteer/intern supervisory experience preferred.
3. This position requires self-motivation and ability to work independently, while coordinating and playing a vital role on the larger development team. A high degree of accountability in meeting mutually agreed to funding goals is a must.
4. Advanced knowledge of Microsoft Windows, Microsoft Word, Excel and PowerPoint is required. Knowledge of Blackbaud Luminate, Team Raiser’s Edge Donor Software or equivalent highly desirable.
5. Excellent verbal and written communication skills.
6. Experience managing volunteers for the cultivation and solicitation of gifts and special event support
7. Able to work independently and meet deadlines.
8. Able to work with individuals from diverse backgrounds and adapt to change.
9. Ability to work in a team environment, assisting and call on team members as necessary.
10. Valid Driver’s license and auto liability insurance as required by law.

COGNITIVE & PHYSICAL DEMANDS
• Position Setting – This position is generally set in a comfortable office environment, but it may occasionally require outside of office work. It requires seeing, hearing, talking, sitting and walking on a daily basis.
• Analyzing – Ability to examine and evaluate data in order to present development and prospect reports on a regular basis. Presenting alternative actions in relation to the evaluation is frequently involved.
• Compiling – Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.
• After hours and weekend work. Driving around greater Houston area.
Please note that all IM employees are subject to background check, drug testing and E-Verify (ability to work in the US).

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

 

POSITION SUMMARY

The Director of Interfaith Relations and Community Partnerships is a member of the Executive Team and supports the CEO and executive leadership in strategic outreach, community planning as well as directs the interfaith relations and other program areas. S/he will serve as a key ambassador for IM’s programs and services in the community. This role will also act in a business development capacity, to identify and cultivate strategic collaboratives and partnerships that extend IM’s work.

Primary Responsibilities

Leadership and Program Development

  • Develop and direct programming for creating a culture of respect among people of different religions, cultures, and backgrounds
  • Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation.
  • Develop and implement strategic plan objectives to achieve tangible outcomes and results measurements
  • Direct teams and oversee personnel, operations, and programming

Collaborative Partnerships and Outreach

  • Lead the growth of a strategic partnership pipeline that contributes to existing and new partnership opportunities
  • Ownership of an overall partnership strategy which aligns with the organization’s priority growth strategies including volunteer, senior care services, and other collaboratives
  • Development of partnerships and collaborative ventures across faith traditions, as well as among civic and business leaders in a way that promotes understanding and respect
  • Strengthen relationships with other faith leaders and faith organizations to promote engagement in activities that are responsive to the needs of the community
  • QUALIFICATIONS/SKILLS/ABILITIES
  • Genuine commitment to the mission of Interfaith Ministries
  • Strong experience in strategic planning; ability to vet programs and create solid financial business cases
  • Intentionally open and thoughtful in working with those from a variety of faith traditions
  • Bachelor’s degree required and minimum of 5 years related experience; Advanced degree preferred
  • Excellent interpersonal skills and the ability to work in a team environment and multicultural setting
  • Excellent verbal and written communication skills with a high level of attention to detail; proficiency in English required
  • Ability to multi-task and prioritize assignments to efficiently accomplish duties
  • Ability to work evening and weekend events
  • Experience with planning events, developing partnerships and programs, and execution
  • Experience in public speaking in a variety of settings

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

Department: Senior Services
Supervisor: Meals on Wheels Driver Coordinator
Location: Moran building – 3202 San Jacinto St., Houston, TX 77004
Classification: Non-exempt/Part-time (On call, as needed – depending on business needs)
Hourly Rate: Beginning at $9.00/hour + mileage (Depends on experience)

BASIC RESPONSIBILITIES
To provide accurate, reliable and courteous daily meal delivery to Meals on Wheels program clients using personal transportation.

SPECIFIC RESPONSIBILITIES

  1. Report to work at the exact assigned shift time (not before or after).
  2. Operate and maintain personal vehicle with safety and courtesy to other drivers in the community.
  3. Deliver daily meals directly to clients in a reliable and friendly manner.
  4. Maintain cleanliness of the vehicle and meal carriers as well as and personal hygiene.
  5. Read and interpret the route maps provided by the Driver Coordinator.
  6. Follow the assigned route and deliver the meals in a specified time frame required.
  7. Keep records of own timesheets and exact time spent on a route.
  8. Report any deviations from and reasons for inability to deliver meals in a required time frame on a daily basis.
  9. Maintain accurate records of meal delivery by properly circling route sheets.
  10. Keep accurate record of the count of daily meals served and submit a meals order for two days in advance.
  11. Act as a liaison between the clients and Coordinator/Manager by providing details of missed meals, client absences or potential complaints.
  12. Follow organization’s policies and procedures.
  13. Attend organization’s meetings and other mandatory events during or after assigned work shift.

QUALIFICATIONS

  1. Must be able to read and write English and follow written instructions.
  2. Must be over 21 years old and have a valid driver’s license with an excellent driving record.
  3. Must have reliable automobile with valid automobile liability insurance as required by law available for submission at all times during employment with the organization.
  4. Able to follow maps and written directions.
  5. Good verbal and written communication skills.
  6. Friendly demeanor, courtesy and patience are required.
  7. Able to lift 20 pounds on a regular basis.

PHYSICAL DEMANDS
Sitting while driving, standing, walking on uneven surfaces, and bending will be done on a daily basis. Seeing, hearing, and talking will be done constantly. Lifting 20 pounds on a regular basis, and carrying meals. Meal delivery will require getting out of a car and delivering meals to the client’s house under different weather conditions (rain and high degree temperatures during summer).

To apply for this position, please fill out the employment application and submit by email humanresources@imgh.org, fax to 713-800-5110, or deliver in person to 3303 Main St., Houston, TX 77002, or 3202 San Jacinto St., Houston, TX 77004.

Department: Senior Services
Supervisor: Meals on Wheels Driver Coordinator
Location: 3202 San Jacinto St., Houston, TX 77004
Classification: Non-exempt/Part-time (17.5 hours per week)
Hourly Rate: $9.00/hour + mileage

BASIC RESPONSIBILITIES
To provide accurate, reliable and courteous daily meal delivery to Meals on Wheels program clients using personal transportation.

SPECIFIC RESPONSIBILITIES

  1. Report to work at the exact assigned shift time (not before or after).
  2. Operate and maintain personal vehicle with safety and courtesy to other drivers in the  community.
  3. Deliver daily meals directly to clients in a reliable and friendly manner.
  4. Maintain cleanliness of the vehicle and meal carriers as well as and personal hygiene.
  5. Read and interpret the route maps provided by the Driver Coordinator.
  6. Follow the assigned route and deliver the meals in a specified time frame required.
  7. Keep records of own timesheets and exact time spent on a route.
  8. Report any deviations from and reasons for inability to deliver meals in a required time frame on a daily basis.
  9. Maintain accurate records of meal delivery by properly circling route sheets.
  10. Keep accurate record of the count of daily meals served and submit a meals order for two days in advance.
  11. Act as a liaison between the clients and Coordinator/Manager by providing details of missed meals, client absences or potential complaints.
  12. Follow organization’s policies and procedures.
  13. Attend organization’s meetings and other mandatory events during or after assigned work shift.

QUALIFICATIONS

  1. High School diploma or equivalent.
  2. Must be able to read and write English and follow written instructions.
  3. Must be over 21 years old and have a valid driver’s license with an excellent driving record.
  4. Must have reliable automobile with valid automobile liability insurance as required by law available for submission at all times during employment with the organization.
  5. Able to follow maps and written directions.
  6. Good verbal and written communication skills.
  7. Friendly demeanor, courtesy and patience are required.
  8. Able to lift 20 pounds on a regular basis.

PHYSICAL DEMANDS
Sitting while driving, standing, walking on uneven surfaces, and bending will be done on a daily basis. Seeing, hearing, and talking will be done constantly. Lifting 20 pounds on a regular basis, and carrying meals.  Meal delivery will require getting out of a car and delivering meals to the client’s house under different weather conditions (rain and high degree temperatures during summer).

To apply for this position, please fill out the employment application and submit by email humanresources@imgh.org, fax to 713-800-5110, or deliver in person to 3202 San Jacinto St., Houston, TX 77004 or 3303 Main St. Houston, TX 77002.

Department: Senior Services
Supervisor: Director of Senior Services
Location: Galveston MOW offices
Classification: Exempt/Full-time

POSITION SUMMARY

The Galveston County Program Manager serves as the primary representative for the Meals on Wheels Program for Galveston and attends all MOW major events on behalf of Interfaith Ministries.  Provides functional and operational oversight for the Meals on Wheels Galveston County including meal delivery operations, and staff supervision which involves recruitment, training and reporting.  This role is also responsible for representing MOW Galveston to internal and external stakeholders.

RESPONSIBILITIES

Collaboration and Coordination

  1. Work with the MOW Volunteer Services Manager to foster and develop new relationships, volunteers and volunteer groups in Galveston
  2. Coordinate volunteer activities with MOW Volunteer Services Manager including aniMeals on Wheels, Breakfast meals, and Operation IMpact
  3. Work in tandem with MOW Director to respond to Galveston County client inquiries and complaints
  4. Consult and work with MOW Client Services staff to resolve client issues.
  5. Work with MOW Manager of Operations to coordinate the maintenance and repairs for fleet of Galveston County
  6. Work with Human Resources ensure compliance with driver liability insurance

 

Operations

  1. Communicate and implement new or updated policies and procedures as needed. Conduct regular staff meetings for training and general communication purposes with the MOW Galveston County Staff.
  2. Oversee and coordinate daily meal delivery operations for Galveston Co. including paperwork distribution, route scheduling, and client procedures. Act as a back-up driver to ensure meal deliveries.
  3. Ensure compliance with all funders and governmental regulations. Implement corrective actions to address all identified issues.
  4. Prepare, review and process required program paperwork including routes, mileage, and time. Collect appropriate data and prepare reports as needed
  5. Ensure and maintain cleanliness, equipment, supplies, and inventory of assigned areas and site preparation for daily operations
  6. Oversee and ensure the distribution of monthly health education information to clients in Galveston CO.

Development

  1. Cultivate relationships and support the development department with fund raising
  2. Works with various funders, including United Way
  3. Support Development team with creating fund raising events in Galveston Co.

Supervision

  1. Coordinate and provide training and orientation for new drivers as well as ongoing training of existing drivers, including annual driver training.
  2. Manage a successful safety program
  3. Act as point of contact and provide direction to staff regarding on-the-job injuries. Assist in the follow up and investigation of all accidents.  Take drivers involved in any on-the-job motor vehicle accident to HMTS for drug testing.
  4. Attend training and meetings as needed
  5. Perform other duties as assigned by supervisor.

QUALIFICATIONS

  1. Bachelors Degree from accredited university plus four years of program administrative or operational experience.
  2. Must have a minimum of three years of direct supervisory experience of personnel.
  3. Excellent organizational skills required. Able to manage and coordinate multiple tasks, deadlines and competing priorities in a professional manner.  Must be detail oriented and self directed.
  4. Working knowledge of Microsoft software applications. Ability to organize and prepare written and computer reports.
  5. Ability to communicate effectively, both verbally and in writing with all levels of IM staff and volunteers.
  6. Food Service Manager’s certification within 90 days of hire
  7. Must be able to lift at least 20 pounds on a regular basis.
  8. Reliable automobile, valid driver’s license and automobile liability insurance as required by law.

COGNITIVE & PHYSICAL DEMANDS

  1. Computing – Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them on a daily basis.
  2. Analyzing – Examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
  3. Compiling – Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.
  4. Position Setting – This position is set in a comfortable office environment. It will require seeing, hearing, talking, sitting and walking on a daily basis. Lifting up to 20 pounds, and carrying meals on occasion.

How to Apply

Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

Department: Human Resources
Supervisor: Chief People Officer (CPO)
Location:  3303 Main Street, Houston, TX 77002
Classification: Part-time/Non-Exempt
Salary: Negotiable (Depends on experience)
Supervisory Role: No
POSITION SUMMARY

The Human Resources Associate is a hands-on representative of the Human Resources department whose role is to help facilitate all basic Human Resources functions. The HR Associate works with the Human Resources Generalist but does not supervise anyone directly. With diverse yet substantive job responsibilities, the Human Resources Associate will work with both current employees and new hires, making this a key position within the organization.

BASIC RESPONSIBILITIES

Responsible for employee and position data entry, administrative activities pertaining to full employee life cycle including hiring and maintenance of personnel records, worker’s compensation, and leaves of absence.

SPECIFIC RESPONSIBILITIES

Prepare and coordinate any functions pertaining to employment; process new hire documentation; ensure compliance with the DOL and other governing DHS and SSA administration regulations. Maintain Driver’s License and other compliance/audit records
Organize work activity for the organization; Assist in ad-hoc HR projects, including collection of EE feedback
Conduct research, analysis and reporting
Respond to internal and external HR related inquiries or requests and provide assistance
Maintain records of personnel-related database and ensure all employment requirements are met; facilitate daily HR functions with respect to EE records
Liaise with other departments or functions (payroll, benefits etc.)
Schedule meetings, HR events etc. and maintain the team’s agenda
Produce and submit reports on general HR activity
Support other functions as assigned
QUALIFICATIONS/REQUIREMENTS

Proven experience as an HR coordinator or relevant human resources/administrative position
Knowledge of human resources processes andbest practices
Strong ability in using MS Office (MS Excel and MS Powerpoint, in particular); Experience with HR databases and HRIS systems (e.g. ADP); Ability to work with ATS software
Familiarity withsocial media recruiting
Outstanding communication and interpersonal skills
Ability to handle data with confidentiality
Good organizational and time management skills
BSc/BA in Business Administration or relevant field; education in Human Resource Management is a plus
COGNITIVE & PHYSICAL DEMANDS

DATA ENTRY – this position requires strong attention to detail, repetitious work and information entry into various databases on an ongoing, daily basis. The incumbent must have strong attention to detail and data entry work accuracy to be successful in this position.
COMPUTING – Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them on a daily basis.
COMPILING – Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

This position is set in a comfortable office environment. It will require seeing, hearing, talking in person and on the phone, sitting and walking on a daily basis.

Some work may occur after business hours and it may require occasional driving including driving in inclement weather conditions, walking on uneven surfaces and standing upwards for 30 minutes straight, depending on the situation.

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

Department: Meals on Wheels (Volunteer Services)
Supervisor: Volunteer Services (VS) Manager
Location:    3202 San Jacinto St., Houston, TX 77004
Classification: Part-time (25 hours per week) / Non-exempt
Salary: $13.00-17.00/hr
Supervisory Role: No

BASIC RESPONSIBILTY

The Data & Communications Coordinator is directly responsible for maintaining complete and accurate records on all Interfaith Ministries for Greater Houston volunteers to ensure that all files are funder compliant. Key duties of this role include but are not limited to properly processing volunteer applications, communicating with volunteers when a file is incomplete, and thoroughly entering volunteer data into Raiser’s Edge. The role of Data and Communications Coordinator is highly analytical and requires a strong attention to detail but must not conflict with our People First goal of providing exceptional customer service to all.

SPECIFIC RESPONSIBILITES
1. Responsible for processing all volunteer applications, including criminal background checks, sending New Volunteer Welcome Letter, invitations to upcoming trainings, entry into database, and creates & distributes badges to fully trained volunteers.
2. Maintains detailed and accurate volunteer records, assuring all volunteer files are TAC compliant, including, but not limited to, copies of valid driver’s license and auto insurance.
3. Collects volunteer hours each month from various distribution sites, staff and departments and enters data into Raisers Edge.
4. Produces thorough monthly reports regarding volunteer participation and activity.
5. Draft, edit and send monthly volunteer newsletter and manage Volunteer of the Month initiative.
6. Tracks individual volunteer employers and assists volunteers with completing and submitting volunteer grants.
7. Monitors volunteer anniversaries, milestones in hours/years, and birthdays in order to coordinate appropriate routine recognition.
8. Promotes IMGH volunteer opportunities by maintaining listings on recruitment websites including but not limited to Volunteer Houston, Volunteer Match, America Let’s Do Lunch, etc.
9. Design, conduct and analyze surveys to measure volunteer satisfaction.
10. Assist in the coordination and execution of large annual events including but not limited to, MOW Thanksgiving, MOW Holiday Gift Bags and Operation IMpact.
11. Participate as a member of the Volunteer Services Team by attending department meetings and events, supervising volunteers, and conducting trainings/orientations as needed.
12. Perform other duties as assigned by supervisor.

QUALIFICATIONS
1. Bachelor’s Degree preferred.
2. Two to three years of administrative or data entry experience. Prior experience working with volunteers strongly preferred.
3. Fluency in written and spoken English is required.
4. Strong communication skills (written and verbal).
5. Self-starter with the ability to work independently and in a team environment with minimal supervision, assisting and calling on team members as necessary.
6. Excellent organizational skills. Ability to plan and organize multiple tasks, handle detailed work and meet deadlines.
7. Comfortable working with and addressing culturally and ethnically diverse staff, volunteers and community groups.
8. Willingness to attend and complete Food Manager’s Certification Program.
9. Proficient in Microsoft Office (Word, Excel, Access and Outlook).
10. Prior experience and/or willingness and ability to learn necessary software including Raiser’s Edge, Servtracker, Volgistics and Luminate.
11. Reliable transportation, valid driver’s license, vehicle registration, inspection and liability insurance as required by law.
12. Available to work some weekends and evenings.
13. Able to do moderate lifting and carry 15- 50 lbs.

PHYSICAL DEMANDS

This position is generally set in a comfortable office environment, but it may occasionally require outside of office work. It requires seeing, hearing, talking, sitting and walking on a daily basis. It may require bending and lifting 15-50 pounds on an infrequent basis. Client field work may occur during or after business hours and it requires talking, writing, driving in inclement weather, walking on uneven surfaces and standing for upwards of 30 minutes straight, depending on the situation.

COMPUTING

Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them on a daily basis.

ANALYZING

Examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.

COMPILING

Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

Department: Meals on Wheels (Volunteer Services)
Supervisor: Manager of Volunteer Services
Location: 3202 San Jacinto St., Houston, TX 77004
Classification: Part-time (25 hours per week) / Non-exempt
Salary: $13.00-$17.00/hr
Supervisory Role: No

BASIC RESPONSIBILITIES
The aniMeals on Wheels (aMOW) Volunteer Coordinator is primarily responsible for aMOW volunteer training, scheduling, coordination and retention. aniMeals on Wheels Volunteer Coordinator is also responsible for maintaining the needs of the aniMeals on Wheels pet food room including the inventory of pet food and other supplies, the entry of new clients into the program and the coordination of data such as route sheets. This position will also coordinate the Food For Seniors program.

SPECIFIC RESPONSIBILIES
1. Coordinate with volunteers in the aMOW program by providing training, assigning routes/duties, creating and organizing route sheets, communicating updates, and collecting month-end volunteer figures for VS reporting and database entry.
2. Manage entry of new clients into the aMOW program including imputing data into Servtracker.
3. Coordinate with volunteers in the Food For Seniors program by providing training, assigning routes/duties, creating and organizing route sheets, communicating updates, and collecting month-end volunteer figures for VS reporting and database entry. Work with MOW Operation Manager to ensure that correct number of boxes are ordered each month.
4. Coordinate with Meals on Wheels Operations Manager and staff to maintain organization and cleanliness in aniMeals on Wheels storage area.
5. Manage pet food storage and inventory of aMOW program in collaboration with counterpart aniMeals on Wheels Volunteer Coordinator.
6. Work closely with counterpart aMOW Volunteer Coordinator to ensure proper referral of aMOW clients to partnership programs including but not limited to Emancipet and TVMF.
7. Assist in recruiting volunteers by representing IM at speaking engagements, events, and fairs.
8. Assist with pick-up of in-kind donations and requests of in-kind donations.
9. Assist in the coordination and execution of large annual events such as MOW Thanksgiving Project, Holiday Gift Bags and Operation IMpact.
10. Participate as a member of the Volunteer Services Team by attending department meetings and events, supervising volunteers, and conducting trainings/orientations as needed.
11. Perform other duties as assigned by supervisor.

QUALIFICATIONS
1. Bachelors Degree preferred.
2. Two to three years of administrative experience, events coordination or volunteer work is preferred.
3. Fluency in written and spoken English is required, fluency in Spanish preferred.
4. Strong communication skills (written and verbal).
5. Self-starter with the ability to work independently and in a team environment with minimal supervision, assisting and calling on team members as necessary.
6. Excellent organizational skills. Ability to plan and organize multiple tasks, handle detailed work and meet deadlines.
7. Comfortable working with and addressing culturally and ethnically diverse staff, volunteers and community groups.
8. Willingness to attend and complete Food Manager’s Certification Program.
9. Proficient in Microsoft Office (Word, Excel, Access and Outlook).
10. Prior experience and/or willingness and ability to learn necessary software including Raiser’s Edge, Servtracker, Volgistics and Constant Contact.
11. Reliable transportation, valid driver’s license and automobile liability insurance as required by law.
12. Available to work some weekends and evenings.
13. Able to do moderate lifting and carry 15- 50 lbs.

PHYSICAL & COGNITIVE DEMANDS
This position is generally set in a comfortable office environment, but it may occasionally require outside of office work. It requires seeing, hearing, talking, sitting and walking on a daily basis. It may require bending and lifting 20 pounds on an infrequent basis. Client field work may occur during or after business hours and it requires talking, writing, driving in inclement weather, walking on uneven surfaces and standing for upwards of 30 minutes straight, depending on the situation.

COMPUTING
Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them on a daily basis.

ANALYZING
Examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.

COMPILING
Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

Department: Client Services
Supervisor: Manager of Client Services
Location: 3202 San Jacinto St. , Houston, TX 77004
Classification: Full Time/Exempt
Pay Rate: Depends on experience

BASIC RESPONSIBILITIES
Provide Casework services to clients who are veterans. Update ServTracker data base with case management notes. Assist Manager of Client Services with implementing quality assurance measures by effectively tracking client referrals and outcomes.

SPECIFIC RESPONSIBILITIES

1. Assess veteran clients for nutritional and other needs.
2. Provide direct case management or referrals to clients who are veterans, including home visits when appropriate.
3. Follow up on senior-client referrals made including those made by Manager and Interns with both clients and referral agencies as appropriate.
4. Collect proof of honorable discharged veteran status from seniors.
5. Transfer, manage and update case management notes in the ServTracker database.
6. Undertake research to expand and qualify referral agencies assisting veterans.
7. Prepare and submit programmatic, billing and other reports as required.
8. Work with Volunteer Services to provide various services to IM seniors, including AniMeals and home repairs.
9. Work to increase number of veterans served through program.
10. Assist veterans in connecting to VA Healthcare and Benefits.
11. Assist with other tasks as assigned by supervisor.

QUALIFICATIONS
1. Bachelor’s degree required; degree in Social Work preferred.
2. Client case work experience preferred.
3. Enjoy working with senior citizens. Experience working with low-income elderly a plus.
4. Must be able to maintain a work pace adequate to keep all computerized and paper records complete and accurate in a timely fashion.
5. Excellent interpersonal skills and must be able to communicate effectively verbally and in writing.
6. Ability to prioritize tasks and manage time.
7. Must have good judgment and be able to work with minimal supervision.
8. Automobile, valid driver’s license and automobile liability insurance required.

COGNITIVE & PHYSICAL DEMANDS
1. COMMUNICATING – Pleasant phone manner, patience, good listening skills, interviewing skills, and able to give recommendations and/or instructions in a manner suitable for geriatric clients.
2. DATA ENTRY- Strong attention to detail, with information entry into databases on a daily basis.
3. COMPUTING – Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them on a daily basis.
4. ANALYZING – Examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
5. COMPILING – Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

Sitting while driving, standing, walking on uneven surfaces and bending will be done on a daily basis. Seeing, hearing, and talking will be done constantly. Client visits will require getting out of a car to visit client homes under different weather conditions (rain and high degree temperatures during summer). Client homes may have animals or lack temperature control.

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org

Department: Senior Services
Supervisor: Manager of Contracts, Compliance and Administration
Location: 3202 San Jacinto St., Houston, TX 77004
Classification: Non-Exempt/Full-time
Hourly Rate: $12.00 – $14.50/hr
Supervisory Role: No

BASIC RESPONSIBILITIES:

Answer and handle all client intake calls, complete intake assessments, determine baseline of client eligibility, direct client inquiries, assist in coordinating assessors and provide referrals. Coordinate customer service program for all MOWGH services including telephone interaction with clients, communication with delivery staff and supervisors. Responsible for follow through on any client concerns. Maintain appropriate documentation of issues and resolutions. Perform administrative and clerical tasks to assist in the efficient operation of the Meals on Wheels for Greater Houston.

SPECIFIC RESPONSIBILITIES:

1. Complete intake assessment on all client calls for Meals on Wheels
2. Secure information from callers such as medical, psychological, and social factors contributing to client’s situation and direct inquiries to client services staff.
3. Perform intake for all HMO and DADS clients. Maintain contact with case managers as needed.
4. Provide referral information to callers needing assistance from other organizations (including United Way). Refer eligible clients to other IM programs and services AOW, Client Care, etc).
5. Maintain contact with assessors. Assist in relaying client information and needs to assessors when needed.
6. Maintain client services data (number of re-/assessments completed, attrition, waiting list, etc)
7. Fill out Change of Status Forms when needed.
8. Enter inquiries into and maintain MOW waiting list in client management system (cms) – currently SERVtracker.
9. Determine client’s initial eligibility for IM services using discretion an independent judgment with respect to the MOW qualifications and explained client situation.
10. Assist in developing flyers for MOW clients.
11. Code intakes to the appropriate route.
12. Compile records and prepare reports as needed from the SERVtracker system.
13. Answer all client phone calls relating to meal delivery.
14. Maintain current records of Meals on Wheels calls in compliance with multiple contracts.
15. Communicate all client concerns to appropriate MOWGH staff.
16. Confirm resolution of all concerns with clients.
17. Prepare monthly reports outlining type of calls received.
18. Prepare client handouts and coordinate distribution of them.
19. Coordinate client information between multiple departments.
20. Monitor department’s office supply inventory and order supplies as needed.
21. Act as backup when Intake Specialist is absent.
22. Be part of the back up front desk team to cover for Receptionist during breaks and lunch time.
23. Document and address client concerns.
24. Other duties as requested by supervisor.

QUALIFICATIONS:

1. High school diploma or equivalent required. Associate’s degree or higher preferred. Minimum four (4) years of customer service and clerical experience.
2. Bilingual (English/Spanish).
3. Must be dependable and have good organizational and interpersonal skills.
4. Computer proficiency required. Experience using Microsoft Office and databases.
5. Strong and proven attention to detail, interpersonal and computational skills.
6. Detail oriented with good organizational skills and effective verbal and written communication skills.
7. Valid Driver’s license and automobile liability insurance as required by law.

COGNITIVE & PHYSICAL DEMANDS
1. DATA ENTRY- this position requires strong attention to detail, repetitious work and information entry into various databases on an ongoing daily basis. The incumbent must have strong attention to detail and data entry accuracy to be successful in this position
2. COMPUTING – Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them on a daily basis.
3. ANALYZING – Examining and evaluating data and client situations. Presenting alternative actions in relation to the evaluation is frequently involved.
4. COMPILING – Gathering, collating, or classifying information about data. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

This position is set in a comfortable office environment. It will require seeing, hearing, talking, sitting and walking on a daily basis.

Some work may occur after business hours and it may require occasional driving, including driving in inclement weather conditions, walking on uneven surfaces and standing upwards for 30 minutes straight, depending on the situation.

How to Apply
Please send resumes and cover letters to:
Human Resources – humanresources@imgh.org