Current Job Openings

Last update: March 26, 2019

To apply for a position, please see the details of each position, as the documents requested might be different for each of them.

Due to a high volume of applications received, only candidates selected for an interview will be contacted. NO PHONE CALLS please. We thank you for your understanding.

Department: Senior Services
Supervisor: Meals on Wheels Driver Coordinator
Location: Moran building – 3202 San Jacinto St., Houston, TX 77004
Classification: Non-exempt/Part-time (On call, as needed – depending on business needs)
Hourly Rate: Beginning at $9.00/hour + mileage (Depends on experience)

BASIC RESPONSIBILITIES
To provide accurate, reliable and courteous daily meal delivery to Meals on Wheels program clients using personal transportation.

SPECIFIC RESPONSIBILITIES

  1. Report to work at the exact assigned shift time (not before or after).
  2. Operate and maintain personal vehicle with safety and courtesy to other drivers in the community.
  3. Deliver daily meals directly to clients in a reliable and friendly manner.
  4. Maintain cleanliness of the vehicle and meal carriers as well as and personal hygiene.
  5. Read and interpret the route maps provided by the Driver Coordinator.
  6. Follow the assigned route and deliver the meals in a specified time frame required.
  7. Keep records of own timesheets and exact time spent on a route.
  8. Report any deviations from and reasons for inability to deliver meals in a required time frame on a daily basis.
  9. Maintain accurate records of meal delivery by properly circling route sheets.
  10. Keep accurate record of the count of daily meals served and submit a meals order for two days in advance.
  11. Act as a liaison between the clients and Coordinator/Manager by providing details of missed meals, client absences or potential complaints.
  12. Follow organization’s policies and procedures.
  13. Attend organization’s meetings and other mandatory events during or after assigned work shift.

QUALIFICATIONS

  1. Must be able to read and write English and follow written instructions.
  2. Must be over 21 years old and have a valid driver’s license with an excellent driving record.
  3. Must have reliable automobile with valid automobile liability insurance as required by law available for submission at all times during employment with the organization.
  4. Able to follow maps and written directions.
  5. Good verbal and written communication skills.
  6. Friendly demeanor, courtesy and patience are required.
  7. Able to lift 20 pounds on a regular basis.

PHYSICAL DEMANDS
Sitting while driving, standing, walking on uneven surfaces, and bending will be done on a daily basis. Seeing, hearing, and talking will be done constantly. Lifting 20 pounds on a regular basis, and carrying meals. Meal delivery will require getting out of a car and delivering meals to the client’s house under different weather conditions (rain and high degree temperatures during summer).

To apply for this position, please fill out the employment application and submit by email humanresources@imgh.org, fax to 713-800-5110, or deliver in person to 3303 Main St., Houston, TX 77002, or 3202 San Jacinto St., Houston, TX 77004.

Department: Senior Services
Supervisor: Meals on Wheels Driver Coordinator
Location: 3202 San Jacinto St., Houston, TX 77004
Classification: Non-exempt/Part-time (17.5 hours per week)
Hourly Rate: $9.50/hour + mileage

BASIC RESPONSIBILITIES

To provide accurate, reliable and courteous daily meal delivery to Meals on Wheels program clients using personal transportation.

We are looking for someone to:

1) deliver meals to our clients in a reliable and friendly manner

2) check on them and report changes in their well-being

3) be a courteous driver while using your own vehicle

4) keep good records about your time working and the meals you are delivering

We provide ON-THE-JOB TRAINING and want you to continue to learn about our funders, safety, and maintenance.

You would be an excellent candidate if you already:

1. have a high school diploma or an equivalent.

2. read and write English to follow written instructions.

3. passed your 21st birthday

4. have your own automobile, valid driver’s license and liability insurance, and good driving record.

5. have your own smart phone with GPS enabled and able to use navigation and other mobile apps.

7. have good interpersonal skills and ability to develop good rapport with clients.

8. have ability to lift 20 pounds on a regular basis.

Because we deliver to client homes, you should know that this position consists of sitting while driving, walking on different surfaces, and bending to get and carry meals.

If this sounds like a challenge you are ready to accept and make a difference in the lives of our clients in the community, please complete our application!

Department:           Meals on Wheals

Supervisor:              Meals on Wheels Driver Manager

Location:                  4102 Main Street La Marque, TX 77568

Classification:        Non-exempt/Part-time (Approximately 17.5 hours per week)

Hourly Rate:           Beginning at $9.50/hour + mileage (Depends on experience)

BASIC RESPONSIBILITIES

To provide accurate, reliable and courteous daily meal delivery to Meals on Wheels program clients using personal transportation.

SPECIFIC RESPONSIBILITIES

  1. Report to work at the exact assigned shift time (not before or after).
  2. Report any changes in a clients’ well-being (Wellness Check) to the respective MOW
  3. Operate and maintain personal vehicle with safety and courtesy to other drivers in the community.
  4. Deliver daily meals directly to clients in a reliable and friendly manner.
  5. Maintain cleanliness of the vehicle, meal carriers and personal hygiene.
  6. Read and interpret the route maps provided by the Driver Coordinator.
  7. Follow the assigned route and deliver the meals in a specified time frame required.
  8. Keep records of own timesheets and exact time spent on a route.
  9. Report any deviations from and reasons for inability to deliver meals in a required time frame on a daily basis.
  10. Maintain accurate records of meal delivery by properly circling route sheets.
  11. Keep accurate record of the count of daily meals served and submit a meals order for two days in advance.
  12. Act as a liaison between the clients and Coordinator/Manager by providing details of missed meals, client absences or potential complaints.
  13. Follow organization’s policies and procedures.
  14. Attend organization’s meetings and other mandatory events during or after assigned work shift.
  15. Attend MOW driver training before going on the first independent route.
  16. Follow IM’s safety procedures.
  17. Follow IM’s procedures related to the food handling and client service.
  18. Come to work regularly (no more than 2 absences in two weeks and 3 in 90 days).
  19. Request time off at least two weeks in advance.

 

ON-THE-JOB TRAINING:

 

First week on the job:

  1. Learn the twenty most common Texas Administrative Code items
  2. Learn the MOW funders

Within the first 90 days:

  1. Complete the Maintenance Course
  2. View two of five MOW educational videos
  3. Complete IM’s driver safety class (in-house)
  4. Become food certified

QUALIFICATIONS

  1. Must have a high school diploma or an equivalent.
  2. Must be able to read and write English and follow written instructions.
  3. Must be over 21 years old and have a valid driver’s license with an excellent driving record.
  4. Must have reliable automobile, valid auto registration and inspection, and valid automobile liability insurance as required by law available for submission at all times during employment with the organization.
  5. Able to follow maps and written directions.
  6. Good verbal and written communication skills.
  7. Friendly demeanor, courtesy and patience are required.
  8. Able to lift 20 pounds on a regular basis.

PHYSICAL DEMANDS

Sitting while driving, standing, walking on uneven surfaces, and bending will be done on a daily basis. Seeing, hearing, and talking will be done constantly. Lifting 20 pounds on a regular basis, and carrying meals.  Meal delivery will require getting out of a car and delivering meals to the client’s house under different weather conditions (rain and high degree temperatures during summer).

Please note that all IM employees are subject to background check, drug testing and E-Verify (ability to work in the US). To apply for this job opportunity, please email your resume to humanresources@imgh.org or fill out an application in person at 3303 Main Street, Houston, TX 77002. For in-person candidates, interviews are usually granted on the same day.  For more information, please call 713-533-4900.

Department:              Refugee Services (RS)

Supervisor:                Community Engagement Manager

Classification:             Exempt/Full time

Salary:                         Competitive based on experience

Supervisory Role:       No

BASIC RESPONSIBILITIES:

Coordinate RS department activities to engage community support for refugee clients. Develop and manage relationships with community organizations including faith communities, civic groups, ethnic/country of origin organizations, and neighborhood groups to facilitate volunteer recruitment, fund-raising, and community support. Coordinate closely with other IM departments to accomplish objectives.

SPECIFIC RESPONSIBILITIES:

  1. Develop, maintain, and deepen relationships with faith, community, civic, ethnic, and neighborhood groups to support IM’s Refugee Services activities.
    1. Present information on the refugee resettlement program and opportunities to civic groups, congregations, and other groups.
    2. Develop, organize and implement opportunities for congregations and community groups to provide support to the refugee resettlement program.
    3. Coordinate pre-arrival planning for refugee sponsors and conduct training as necessary.
    4. Coordinate activities with IM Development Department for fund raising activities and special events including For All Humanity Luncheon, Eid for Refugees, etc.
    5. Support IM RS involvement in community refugee activities.
  2. Coordinate with IM’s Communications department to supply refugee information for traditional media promotion and electronic media activities.
    1. Act as a communications liaison with national funding agencies (VOLAGs) for PR and faith communities’ engagement.
    2. Utilize social media effectively to promote the work of the RS department.
    3. Stay well-informed on national and international developments related to refugee resettlement.
  3. Recruit, train, motivate, and recognize Refugee Services volunteers.
    1. Develop and supervise volunteer opportunities and internships in the IM office and in direct service to refugee clients.
    2. Interview volunteers and provide an overview of refugee resettlement and available volunteer opportunities with RS and ensure the completion of the onboarding process (orientations, background checks, etc.)
    3. Coordinate volunteer activities and manage volunteer mentorship opportunities.
    4. Manage the volunteer database keeping the volunteer information up to date.
    5. Supervise the collection of monthly time sheets, monthly volunteer check-ins and additional paperwork related to Match Grant volunteers and RMS case note entries, as applicable.
    6. Coordinate all volunteer activities and conduct outreach based on the needs of the refugee population served.
    7. Coordinate with Interfaith Relations and Community Partnerships, Volunteer Services, Volunteers Houston and Development staff in all areas involving IM volunteer opportunities.
  4. Research, develop, submit, and/or support fund raising opportunities for Refugee Services programs.
    1. Assure the timely completion of United Way and other donor reports.
    2. Manage processes for grant application and renewals, including writing and editing of proposals.
    3. Recruit congregations/organizations to sponsor refugee families (full, partial or financial sponsorships).
  5. Assist the Community Engagement Manager with the coordination of special projects, donation drives and special events.
  6. Assist the Community Engagement Manager and the Women’s Empowerment Liaison with coordination and support for the Women’s Empowerment Group (WEG) as well as any future programs developed by the department to support the needs of the refugee clients.
  7. Serve as the World Refugee Day Houston representative with the refugee consortium.
  8. Attend appropriate meetings pertaining to community volunteer activity.
  9. Other duties as assigned by supervisor.

QUALIFICATIONS:

 College degree required with at least three years of experience working with volunteers in a community setting. Experience with refugees and immigrants highly desired.

  1. Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint. Ability to quickly learn Refugee Management System database, and Raiser’s Edge volunteer module.
  2. Excellent written and verbal communication skills.
  3. High degree of independent judgment.
  4. Must enjoy working with culturally and ethnically diverse staff, clients and volunteers.
  5. Excellent interpersonal skills. Able to interact well with all levels and work effectively in a team environment.
  6. Must be able to work a flexible schedule including late nights and some weekends.
  7. Must have an automobile, valid driver’s license and automobile liability insurance.
  8. Fluency in one of the refugee languages (Arabic, Spanish, Nepali, Kiswahili, and Burmese) preferred.

PHYSICAL DEMANDS:

This position is generally set in a comfortable office environment, but it will occasionally require outside of office work. Client field work may occur during or after business hours and it requires.

Department:                 Meals on Wheels

Supervisor:                   Senior VP for Programs & Chief of Staff

Location:                      3202 San Jacinto, Houston, TX 77004

Classification:               Full-Time/Exempt

Salary:                          Depends on experience

Supervisory Role:          Yes

BASIC RESPONSIBILITIES:

As a key member of the Meals on Wheels Leadership Team, the Director of MOW Operations is responsible for leadership and management of the daily logistics and operations for IM’s Meals on Wheels program. The Director is primarily responsible for effective and efficient homebound meal delivery.  The Director will ensure client satisfaction, operational compliance, safety and process improvement.  The Director will effectively manage operations personnel, inventory, vehicle fleet and operations equipment, delivery routes, warehouse and site operations.

SPECIFIC RESPONSIBILITIES:

Operations

  1. Plan, develop and manage efficient and effective MOW meal delivery operations. Provide high quality operational recommendations to the Senior VP for Programs.
  2. Ensure that MOW operational activities result in a high level of client satisfaction and excellent customer service. Proactively identify and promptly resolve issues impacting client service.
  3. Implement initiatives related to MOW program development, expansion, and innovation. Help ensure that MOW programs respond to changing client needs.
  4. Ensure compliance for all MOW operational activities, including food safety, delivery within the window, route/driver monitoring, subrecipient monitoring, document review, procurement, staff and volunteer training, and other operational compliance requirements.
  5. Ensure that operational policies, procedures and documentation is aligned with governmental, legal/regulatory, contractual, and internal IM requirements.
  6. Develop and manage MOW operational budgets, ensuring that required activities are accomplished within budget limits. Identify opportunities for cost reduction, donated goods and services, and other strategic sourcing. Ensure full and proper utilization of all MOW funding, primarily governmental funding.
  7. Serve as primary liaison to MOW operational vendors, such as meal providers and vehicle provider. Negotiate contract agreements and pricing that is beneficial to IM, and ensure vendors comply with contract requirements.
  8. Ensure warehouse operations are well managed and promote safety and efficiency. Ensure inventory is maintained at proper levels and work to eliminate shrinkage/waste.
  9. Lead operational activities for special program events such as Thanksgiving and Operation Impact.
  10. Create, track and report on MOW program metrics and operational goals. Ensure that goals and processes promote continuous quality improvement.
  11. Become familiar with and remain current on all MOW contracts, regulations, MOUs, funders and other key partners, and issues affecting the MOW client population.
  12. Perform other duties as assigned by supervisor.

Management & Leadership

  1. Hire, develop and manage MOW operational staff. Ensure that staff is adequately trained and supported, has the necessary resources, meets expectations in key goal areas, and provides high quality client service.
  2. Work collaboratively with other MOW functional areas, such as Volunteer Services and Administration/Compliance, to ensure the entire MOW operation functions at a high level.
  3. Build productive relationships with other key IM departments such as Development, Communications, HR and Finance. Serve as a key MOW representative on cross-functional teams and projects.
  4. Serve as key point of contact for MOW fiscal/single audit activities and programmatic monitoring visits.
  5. Serve on IM’s Safety Committee as the primary representative of the MOW program. Work closely with Director of Operations (facilities) to monitor security, report incidents, and resolve issues.
  6. Serve as lead staff support for MOW Board Committee activities. Prepare and present MOW operational reports to the full Board of Directors.
  7. Serve as a primary representative for the MOW program in the community. Participate in local, regional and national partnerships/associations related to MOW.
  8. Embody IM’s Core Values and People First principles.

 

QUALIFICATIONS:

 

  1. Bachelor’s degree and a minimum of five years of experience supervising employees. Master’s degree preferred.
  2. Logistics, warehouse, delivery and/or meal service experience strongly preferred.
  3. Minimum five years of experience managing a complex operation, preferably in an organization with a budget of at least $5 million. Experience managing governmental funding preferred.
  4. Excellent communication skills, interpersonal skills, and leadership skills.
  5. Very good analytical skills and ability to make decisions quickly with attention to accuracy, detail and context.
  6. Commitment to teamwork, collaboration, and accountability.
  7. Knowledge of issues impacting seniors and disabled adults. Knowledge of social services offered in the city and surrounding counties.
  8. Strong public speaking skills and willingness to participate in IM’s media events.
  9. Strong ethical principles and high integrity.
  10. Able to work with individuals from diverse backgrounds and adapt to change.
  11. Proficient in the use of Microsoft Office and client management software systems.
  12. Valid driver’s license and automobile liability insurance as required by law.

Department:                 Meals on Wheels

Supervisor:                   Senior VP for Programs & Chief of Staff

Location:                      3202 San Jacinto, Houston, TX 77004

Classification:               Full-Time/Non-Exempt

Salary:                          Depends on experience

Supervisory Role:          No

BASIC RESPONSIBILITIES:

The Program Administrator provides administrative and programmatic support to the Meals on Wheels (MOW) program. This position is responsible for supporting the effective operation of the program, including administrative duties, data research and reporting, compliance support, data entry and billing support. The Department Administrator is the primary administrative contact person for the department for any internal or external inquiries.

SPECIFIC RESPONSIBILITIES:

1. Support supervisor with administrative duties such as answering and directing phone calls, making copies, writing
correspondence, filing, sending and distributing mail, making travel arrangements, scheduling appointments, ordering supplies, and maintaining contact lists.

2. Coordinate meetings, prepare agendas, reserve and prepare facilities. Assist in developing meeting content,
marketing materials, and presentations for internal and external stakeholders.

3. Compile data and generate reports on MOW program metrics and goals. Conduct research and aggregate data as needed.

4. Assist with compliance activities, funder monitoring visits and audit preparation.

5. Help ensure the timely and accurate preparation of billings and reporting for all MOW contracts and grants. Enter client, route and meal data in ServTracker database.

6. Process all program invoices and reimbursement requests for the MOW program.

7. Support program operations by placing meal orders, tracking vehicle repair and maintenance, helping maintain current license and insurance information for staff, and other duties.
8. Maintain program relationship data in Raiser’s Edge database, including entering after action reports, updating partner records, and running queries and reports.

9. Manage MOW file locations on shared drive. Ensure contracts and other documents are scanned in and drives are organized.

10. Serve as the primary contact for the MOW program for internal and external stakeholders, including other IM departments and MOW Committees.

11. Become familiar with and remain current on all MOW contracts, regulations, MOUs, funders and other key partners. Help ensure that contract requirements, deadlines and action items are communicated to and completed by responsible parties at the agency.

12. Support special program events such as Thanksgiving and Operation Impact.

13. Perform other duties as assigned by supervisor.

QUALIFICATIONS:

1. Bachelor’s degree required.

2. Proficient in the use of Microsoft Office and client management software systems. Experience with ServTracker or Raiser’s Edge
preferred.

3. Data/analytical skills and ability to produce reports in a variety of formats, depending on audience.

4. Customer service orientation with excellent interpersonal skills.

5. Must have excellent written and verbal communication skills and be able to work with individuals from diverse cultural backgrounds.

6. Must be detail oriented and possess exceptional organizational skills.

7. Able to manage and coordinate multiple tasks, deadlines and competing priorities in a professional manner.

8. Availability to work after regular business hours on as needed basis. Valid driver’s license and automobile liability insurance as required by law.

Department:                 Meals on Wheels

Supervisor:                   Director of MOW Operations

Location:                      3202 San Jacinto, Houston, TX 77004

Classification:               Full-Time/Exempt

Salary:                          Depends on experience

Supervisory Role:                      Yes

BASIC RESPONSIBILITIES:

As a key member of the Meals on Wheels management team, the Manager of MOW Operations is responsible for management of the daily logistics and operations for IM’s Meals on Wheels program. The Manager is primarily responsible for effective and efficient homebound meal delivery.  The Manager will help ensure client satisfaction, operational compliance, safety and process improvement.  The Manager will effectively manage operations personnel, inventory, vehicle fleet and operations equipment, delivery routes, warehouse and site operations.

SPECIFIC RESPONSIBILITIES:

Operations

  1. Manage efficient and effective MOW meal delivery operations.
  2. Manage MOW operational activities result in a high level of client satisfaction and excellent customer service. Proactively identify and report issues impacting client service.
  3. Manage initiatives related to MOW program development, expansion, and innovation. Help ensure that MOW programs respond to changing client needs.
  4. Manage compliance for all MOW operational activities, including food safety, delivery within the window, route/driver monitoring, subrecipient monitoring, document review, procurement, staff and volunteer training, and other operational compliance requirements.
  5. Help Director manage MOW operational budgets, ensuring that required activities are accomplished within budget limits. Help identify opportunities for cost reduction, donated goods and services, and other strategic sourcing.
  6. Manage operational vendors to ensure compliance with contract requirements.
  7. Ensure warehouse operations are well managed and promote safety and efficiency. Monitor and document food safety and facility safety practices as required by contract/regulation.
  8. Manage meal ordering process, including USDA/donated food inventory management. Ensure inventory is maintained at proper levels and work to eliminate shrinkage/waste.
  9. Review and analyze delivery routes on a regular basis, and implement changes necessary to increase efficiency, reduce costs, and increase service levels.
  10. Develop and manage a substitute driver program to provide coverage for scheduled and unscheduled driver absences.
  11. Manage the fleet of MOW vehicles to ensure vehicles are safe, well maintained, inspected and registered, and fit for delivery. Monitor vehicle condition and recommend repair or replacement.
  12. Provide operational and logistics support to the Galveston County Program Manager.
  13. Manage operational activities for special program events such as Thanksgiving and Operation Impact.
  14. Support the operational needs and planning for onsite volunteer events, such as breakfast bag assembly or pet food distribution.
  15. Help Director track and report on MOW program metrics and operational goals.
  16. Become familiar with and remain current on all MOW contracts, regulations, MOUs, funders and other key partners, and issues affecting the MOW client population.
  17. Perform other duties as assigned by supervisor.

Management & Leadership

  1. Hire, develop and manage MOW line staff. Ensure that staff is adequately trained and supported, has the necessary resources, meets expectations in key goal areas, and provides high quality client service.
  2. Work collaboratively with other MOW functional areas, such as Volunteer Services and Administration/Compliance, to help ensure operational efficiency and compliance.
  3. Build productive relationships with other key IM departments such as Development, Communications, HR and Finance. Serve as a key MOW representative on cross-functional teams and projects.
  4. Participate in local, regional and national partnerships/associations related to MOW.

 

QUALIFICATIONS:

  1. Bachelor’s degree and a minimum of five years of experience supervising employees.
  2. Logistics, warehouse, delivery and/or meal service experience strongly preferred.
  3. Minimum three years of experience managing a complex operation, preferably in an organization with a budget of at least $5 million.
  4. Excellent communication skills, interpersonal skills, and leadership skills.
  5. Very good organizational skills and ability to make decisions quickly with attention to accuracy, detail and context.
  6. Commitment to teamwork, collaboration, and accountability.
  7. Knowledge of issues impacting seniors and disabled adults. Knowledge of social services offered in the city and surrounding counties.
  8. Able to work with individuals from diverse backgrounds and adapt to change.
  9. Proficient in the use of Microsoft Office. Client management database (such as ServTracker) experience preferred.
  10. Valid driver’s license and automobile liability insurance as required by law.

Department:                 Meals on Wheels

Supervisor:                   Director of MOW Administration

Location:                      3202 San Jacinto, Houston, TX 77004

Classification:               Full-Time/Exempt

Salary:                          Depends on experience

Supervisory Role:          Yes

BASIC RESPONSIBILITIES:

As a key member of the Meals on Wheels management team, the Manager of MOW Administration is responsible for management of the daily administrative and compliance activities for IM’s Meals on Wheels program. The Manager will ensure proper record keeping, timely and accurate billing, and program and financial compliance for all MOW funders, contracts, and policies.  The Manager will facilitate compliance monitoring, reporting and contract renewal.  The Manager will supervise the data and billing team.

SPECIFIC RESPONSIBILITIES:

Compliance & Administration

  1. Manage compliance for all MOW activities, working closely with the Director of MOW Administration and Director of MOW Operations. Manage overall program compliance including eligibility, data entry and billing, subrecipient monitoring, document management and retention, procurement, and other compliance requirements.
  2. Create a comprehensive internal compliance testing and monitoring plan with key deliverables and due dates. Plan out all required activities, assign and follow up on compliance duties, and communicate any issues to the Senior VP for Programs.
  3. Serve as the MOW program’s Compliance expert, with full knowledge and understanding of the program’s compliance environment. Develop and deliver staff compliance trainings to ensure that knowledge is distributed to line staff.
  4. Ensure that programmatic policies, procedures and documentation is aligned with governmental, legal/regulatory, contractual, and internal IM requirements.
  5. Ensure that billings and reporting for all MOW contracts and grants are timely, accurate, and fully compliant.
  6. Manage ServTracker data input and output, customization, upgrades/enhancements, and staff training. Act as an expert resource for all ServTracker functions and processes.
  7. Create and maintain processes that enable up-to-date and accurate data flow. Supervise the management and retention of client files and other records.
  8. Prepare and distribute recurring programmatic and fiscal reports.
  9. Serve as key point of contact for MOW fiscal/single audit activities and programmatic monitoring visits.
  10. Serve on IM’s Compliance Cabinet as a representative of the MOW program. Create and present regular reports on compliance testing and results, corrective action plans, and outstanding issues.
  11. Become familiar with and remain current on all MOW contracts, regulations, MOUs, funders and other key partners, and issues affecting the MOW client population.
  12. Develop and maintain a central source of contract information, including key requirements, reporting deadlines and action items. Ensure that contract requirements, deadlines and action items are communicated to and completed by responsible parties at the agency.
  13. Prepare MOW agreements, Memorandums of Understanding (MOUs), and subcontracts and ensure they are executed in a timely manner.
  14. Perform other duties as assigned by supervisor.

 

Management & Leadership

  1. Hire, develop and manage MOW data and billing staff. Ensure that staff is adequately trained and supported, has the necessary resources, meets expectations in key goal areas, and provides high quality client service.
  2. Work collaboratively with Director of MOW Administration to ensure compliance, efficiency and effectiveness in all aspects of the program. Assist with MOW budgeting process and help monitor program performance against budget and contract utilization targets.
  3. Work collaboratively with other MOW functional areas, such as Volunteer Services and Operations, to help ensure operational efficiency and compliance.
  4. Build productive relationships with other key IM departments such as Development, Communications, HR and Finance. Serve as a key MOW representative on cross-functional teams and projects.
  5. Support special program events such as Thanksgiving and Operation Impact.
  6. Participate in local, regional and national partnerships/associations related to MOW.

 

QUALIFICATIONS:

 

  1. Bachelor’s degree and a minimum of five years of experience supervising employees. Master’s degree preferred.
  2. Compliance experience strongly preferred. Experience managing governmental funding preferred.
  3. Minimum five years of experience managing a complex operation, preferably in an organization with a budget of at least $5 million.
  4. Excellent communication skills, interpersonal skills, and leadership skills.
  5. Very good analytical skills and ability to make decisions quickly with attention to accuracy, detail and context.
  6. Proficient in the use of Microsoft Office and client management software systems. ServTracker experience preferred.
  7. Commitment to teamwork, collaboration, and accountability.
  8. Knowledge of issues impacting seniors and disabled adults. Knowledge of social services offered in the city and surrounding counties.
  9. Strong ethical principles and high integrity.
  10. Able to work with individuals from diverse backgrounds and adapt to change.
  11. Valid driver’s license and automobile liability insurance as required by law.